IT support · Louisville, KY
Louisville IT support for businesses that run on deadlines
Derby IT manages computers, networks and security for small and midsize companies around Louisville and across the river in Southern Indiana.
- Help desk and device management
- Cybersecurity
- Microsoft 365 and Google Workspace, set up right
- Wi-Fi, firewalls and multi-site networking
- Backups that are ready when you need them
- Compliance support: HIPAA, PCI and more
Think about what a bad Tuesday morning costs you. For a freight broker in Jeffersontown it is a missed pickup window. For a tasting room on Whiskey Row it is a card reader that will not connect while a tour bus unloads. For a billing office in St. Matthews it is a claims batch that does not go out. Louisville has a lot of businesses where timing is the product.
Our job is to keep technology from being the reason you miss the clock. We watch your systems so problems surface early, handle the help desk so your staff are not stuck guessing, and lock things down so a phishing email does not turn into a week of recovery. The goal is IT you stop thinking about because it keeps working.
Boxes, bourbon and benefits: the Louisville economy up close
Start with the airport. UPS Worldport, the company's global air hub at Louisville Muhammad Ali International, makes this one of the busiest cargo cities in the world, and it pulled a whole industry of third-party logistics, fulfillment and distribution firms into the area. Industrial parks in Jeffersontown, Okolona and across the river at River Ridge in Jeffersonville are full of operations that depend on scanners, label printers and shipping software staying online.
Healthcare is the next pillar. Humana is headquartered downtown, and Norton Healthcare, Baptist Health and UofL Health run large systems across the region. That combination supports a broad community of health-tech companies, billing services, independent practices and benefits consultants, all of whom handle protected health information and many of whom sign business associate agreements.
Then there is what Louisville makes. Ford builds vehicles at two plants here, GE Appliances is based at Appliance Park, and Brown-Forman has been headquartered in the city for generations. Bourbon tourism has turned Main Street's Whiskey Row and the surrounding blocks into a hospitality district with distillery experiences, bars and gift shops. And every spring, Derby season at Churchill Downs fills hotels, restaurants and event venues, putting real strain on point-of-sale systems and guest Wi-Fi.
Where we help
Help desk and device management
When an employee cannot log in, a label printer stops printing, or a new manager needs a laptop and accounts ready for their first shift, they reach our help desk…
How it works →Cybersecurity
Logistics and healthcare firms are favorite targets for invoice scams and ransomware, because downtime hurts them fast.
How it works →Microsoft 365 and Google Workspace, set up right
We configure Microsoft 365 and Google Workspace with security in mind: conditional access, sensible sharing limits, protected mailboxes and organized team spaces so…
How it works →Wi-Fi, firewalls and multi-site networking
Warehouses with tall metal racking, historic brick buildings in Butchertown and Old Louisville, and crowded restaurant dining rooms all present different Wi-Fi…
How it works →Backups that are ready when you need them
We back up servers, important workstations and cloud data, including Microsoft 365 and Google Workspace accounts that many people assume are backed up by default.
How it works →Compliance support: HIPAA, PCI and more
The frameworks we see most in Louisville are HIPAA for healthcare providers and their business associates, PCI DSS for hospitality and retail, and contract-driven…
How it works →Sectors we serve in Greater Louisville
Logistics, fulfillment and distribution
Warehouses and brokers near the airport and in Southern Indiana run on handheld scanners, thermal printers and transportation software. We build warehouse Wi-Fi that reaches the back racks, keep shared devices locked down, and separate the dock floor from the accounting office.
Healthcare and health-adjacent businesses
Practices, billing companies and benefits firms that work alongside Louisville's health systems and insurers handle sensitive records daily. We provide the HIPAA technical safeguards, from encrypted laptops to secure email, plus the documentation a business associate is expected to keep.
Bourbon, hospitality and tourism
Distillery visitor centers, restaurants and boutiques in NuLu and downtown take cards all day and offer guest Wi-Fi to strangers. We keep payment systems separate from public networks and help with PCI DSS readiness so a busy weekend does not become a breach.
Automotive and appliance suppliers
Smaller manufacturers supplying the Ford plants and GE Appliances exchange drawings, schedules and orders through customer portals. We keep those workstations patched, protect engineering files and help suppliers answer the security requirements in their contracts.
Our process
Catch it before the rush
Monitoring flags full disks, failing hardware and expiring certificates early, so fixes happen on a quiet afternoon instead of during your busiest hour.
Plan around your calendar
Patches, migrations and changes are scheduled around your peak seasons, whether that is Derby week, open enrollment or the holiday shipping surge.
Separate what matters
Guest Wi-Fi, warehouse devices, card readers and office computers each get their own network so one problem cannot spread to everything.
Talk like neighbors
We explain what we found and what we recommend in ordinary language, and we do not bury decisions in technical detail.
Questions we hear a lot
Can you get our systems ready before Derby week?
Yes, and earlier is better. We review your point-of-sale network, guest Wi-Fi capacity, firewall settings and backups in the weeks before the Kentucky Derby, then hold off on non-urgent changes during the busiest days. The same approach works for Thunder Over Louisville, bourbon festival season or any stretch you know will be hectic.
We have a warehouse in Jeffersonville and an office in Louisville. Is crossing the state line a problem?
Not for the technology. We connect both sites securely and manage users and devices the same way in Indiana and Kentucky. State rules on things like breach notification can differ, so we help you keep good records and suggest you check legal specifics with your attorney.
We handle health information as a vendor, not a provider. Does HIPAA apply to us?
If you create, receive or store protected health information on behalf of a covered entity, you are likely a business associate with your own HIPAA obligations. We help with the technical safeguards and the records behind them. Your attorney can confirm exactly where you stand.
Our tasting room uses the same Wi-Fi for guests and the register. Is that okay?
It is a common setup and a risky one. Anyone on the guest network could potentially reach your payment devices. We split them onto separate networks, lock down the payment side and help you prepare for the PCI questions your processor asks.
Do you only work inside the Watterson?
No. Most of our support is delivered remotely, so businesses in Middletown, Prospect, Shively or Southern Indiana get the same service as those downtown. We work with companies throughout the Louisville area.
Let's talk about your busiest week
Tell us when your business can least afford an outage and what keeps going wrong. We will tell you how we would get ahead of it.